Any good business knows that service excellence matters. You can have the best products and services but if you don’t support them with a great customer experience, sustainability and profitability will be elusive.
At Thrive, we work hard to create great customer experiences, providing each client with their own service contact and striving for resolution on the first call. We analyze every service request, making improvements to avoid future issues – our #1 service objective is to make our services so easy and reliable, our clients never have to call!
Most of our competitors operate impersonal, far-away call centers, some not even based in the U.S. Our service team lives and works in metro Boston and they take their service responsibilities seriously. They get to know their clients and develop professional relationships.
While price is important to our clients, service makes the difference in their ongoing satisfaction – and that is important to Thrive.